SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GobabyBoom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GobabyBoom
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An easy-to-fold-and-store Marvel is wide enough to avoid head bumps.
Perfect, the exact measurements and very good quality and beautiful colors.
The mat is super. Bright and soft. The size is not accurate, instead of 180 X150, size 175 x144. But the store warns about it, although I do not understand how they measure.But I'm still satisfied with the purchase. Came in less than two weeks.
My baby loved the drawings, very colorful. The thickness is not thick but for the amount I paid it was super worth.
Arrived with a hole unfortunately, the store refunded me half the sum
Very good product. Carpet large, beautiful, light and soft. Great cost-effective. Super fast delivery. I recommend it.
Very satisfied with my purchase, arrival before the date! Sufficiently thick carpet. Received folded but it quickly regained its shape! I recommend +++
Very big and thick… really nice quality and fast shipping
Super Kilimi, on the balcony of the concrete pidloga, you can walk along the bus kilim bosonizh. Edinius minus won't be torn.
mat very nice, consistent with the description. very fast shipping and delivery. I recommend.
I loved it! And pretty big... Will give until my baby is quite big.
It arrived well and before time, it is padded but firm, easy to clean. Ideal to place toys on top and very comfortable.
Very good product, very good material all as description, arrived very fast
Children's play mat very soft and comfortable to be washed quickly.
Product in accordance with the order. The carpet is not thick it is very thin.
Very cool!! It is the 2 that I buy since I can put them in the washing machine without problem.
The product is good, but the shipping is very long
Very disappointed not at all thick!!! And its slips the model does not correspond at all to the description
Yuzaum is more than a little. It's warm. So, yak mi Z kilimk did not stand on ceremony, they appeared next to him, ale without dirok. Smelting the trohi, the ale was held on the balcony, it passed in three days. It is hot to watch for the need. Recommend
Great mat. Dense. It washes well. Reached France quickly. Track was tracked