SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GobabyBoom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GobabyBoom
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great massager! The delivery is fast! Many thanks to everyone!
Good massager there is an adapter for the car, which is very convenient
I liked everything. Made with quality. Kneads well.
Very good product is my second purchase. I recommend the store.
Highly recommended! The massager is great. I took my parents a year ago, it works. Decided to buy myself the same one. Super fast delivery. Works very well, everything fails. Especially helped well in the neck area. Well, and generally did everything well. It feels like someone is doing it with their hands. Ultra red lamps, heated. Works from the network, you can also take it on the road, there is a cord that works from the cigarette lighter. Take it, you will not regret it. Recommend store and store!
My wife said, "class!" I hope will now fall behind me with a back massage. Delivery is instant, the only note is to duplicate the postage address in the SMS!
Great product! Helps me very at my neck pain and back pain. Product became 3 days after order shipped! Great! Only the Velcro has no function….
Massager arrived in three days!!! Not visually, not technically, no damage! Massager copes with its actions! I put both store and product 5 +
Everything, norms, works, massages hard, for that kind of money, very much nothing, but there is no infrared heating...
The product was ordered for an elderly colleague, he said that the machine works, and he is satisfied with everything, so thank you
Massager cramps well, different modes. Came in a week.
Is wonderful. Remove contractures and relax a lot. It has helped Me a lot. I recommend the store totally, responsible and great
Only just received it and tested it once. So far so good, I hope it will last for long. Massage ok, strong, especially when pushed a bit - heat is on a low level, almost inexistent. Package arrived in bad condition, but product was ok inside. Communication was very good, store helpful.
Guys, this is a thing!!!Before the purchase, I took the same one from my friend to try it and realized that I really needed it!!! Massager arrived quickly, 2-2,5 weeks in Israel!!! Works great!!! I will order more for kinship Nnitsa!!!
Working massager, testing was successful, delivery slightly spoiled the impression, the adapter suffered from sloppy handling (broken board mount, loose inside) I had to solder the plastic, and this gives the necessary voltage. time will show performance
This is so relaxing, the massage scarf is light and easy moveable. I recommend you this sure to you get no regret.
The delivery is super. The packaging is good (box). Works, everything seems to be decent!))
Delivery to Stavropol KR. For the 4th day. Works fine.