SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GobabyBoom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GobabyBoom
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is like in the photo, it really stinks creepy, I hope to weathered, came quickly
Fast shipping
Super❗️
Rare top quality recommended תזמינו worth!!!!
As the photo arrived in delivery time very good communication
Fast delivery. Seems intact. I haven't tried it yet, but overall it seems to be good quality.
Sweet as a lot of my son love and spread in it and sweetness that you float over the water, the child can play in it and the uncle is swimming or swimming, but the shapes of the
Came really fast. I'm waiting for summer to come to use it. I'm sure my baby will worship her
Product excellent, interesting the baby מאד, assistant for on the abdomen.
Lovely Mat, came very fast. Baby 5 months-like it very much. Packed well, there is no smell.
The product is fully consistent with the description, but it is necessary to wait more than a month for delivery
Looks good quality a good size
Everything came, good quality, nothing flows, did not inflate much and did not fill with water completely, all Clas, the color is bright.
Cute mat, all kinds of animals inside, nothing leaking or blowing away, satisfied with the order
Item received in advance (ordered on received the 24/03 instead of the) Article according to the description. Identical colors. I filled it in, there's no leakage. To do now with baby, I haven't had him tested yet.
Good quality. There was an unpleasant smell, but it quickly weathered. Less than a month delivery
Arrived in perfect condition, nothing is perforated. The material is resistant. I loved my son. I definitely recommend it. Is very striking for babies. It takes me 1 month to reach Gto, Mexico.
Great mat! Odorless, came quickly. Baby likes it
Cool mat! The children are satisfied, the delivery is very fast!
Clear as picture, recommend!