SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GobabyBoom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GobabyBoom
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my daughter really loves her baby
Great product I love the fact that it is 100% silicone. Life like, well packaged.
Cute Doll Shipped Fast A+ Seller
very cute jute as description highly recommend store
Beautiful little baby too much thanks to the stores. Love Baby
Very nice. Very fast shipping.
Beautiful! I loved it!
very cute great detail
All very good, very nice, lovely to have it in hand, super fast shipping
Too cute! My daughter is very happy! This is the 3rd that I buy from this manufacturer and always satisfied. Watch out for children under 3 because eyes that are of a small element that can be extracted from the face
Love this baby so adorable and jiggly!
Absolutely adorable. Just like the photo. Will be getting more.
Très bien
Cool doll, my daughter is delighted. like a real baby. came with a nipple and a bottle, and the store also put the elephant pacifier I asked for it. thank you very much!!! The seller answered all SMS.
Toy what you need!)
Everything is well packed. Came quickly. The doll is wonderful.
Really adorable and looks exactly like the photo. I received a girl as ordered. Sadly neither pacifier that was included works. There is a magnetic and non magnet pacifier included; the non magnetic doesn't stay in and and I don't think there is a magnet is this baby. Shipping was fairly quick as well.
j adore
Doll 10 out of 10!!! Thank you!!!
Krásné miminko, přesně as vypadá for Fotu.
Such a cute, super doll, like a living baby, class
Very cute
The most beautiful and the details are fabulous.
It's lovely. Better than in the photo. It's super sweet and tender. My daughter is delighted
In a gift box. Packed well. Recommend
Thank you very much
Super fast delivery all as pictured
It is perfect!!
Ordered a boy, a girl came, but nothing will go for the girl!
She's a beautiful baby, just like the pictures. Excellent quality. The shipment very fast.
This baby is a miracle-wonderful, the best gift for Christmas and the new year!!!! Thank you for your joy!!! All good!!!
Beautiful .. Perfect