SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GobabyBoom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GobabyBoom
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size or color. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful lifelike doll. It is made of soft silicone, as if it were moving! My little grandson, who was born early, is just this big! 32cm 970g I'm very happy!!
Beautiful I really love that it is worth it, the store is super attentive and good I give you 10 stars if you could
Nice doll. Full silicone. No eyelashes or eyebrows though. Took very long to receive. Heavy doll. No magnet for a pacifier. That was disappointing. Clothes are nice.
ACTUALLY FULL SILICONE! Exactly as pictured and described. Some imperfections but not enough to complain about, she feels in touch and weight like a true premie baby. Honestly she is the same size and weight as my youngest son who was born a month early and I am living for it.
He’s tiny, I bought it to practice my newborn poses, haven’t try it yet, but he’s heavy so I have hopes. Arrived quick
Some marks on him from the mold, but definitely real Silicone. Very happy with him, he's cute and I was surprised how great the weight is.
Cute but and very beautiful all are perfect a sweetness I loved them all
I love her she and too beautiful heavy big
awesome love my baby boy has some flaws but no flaws higher price and each flaw makes it unique to you
This beautiful I recommend it for the price is very good boy to order more
The doll is beautiful, odorless, corresponds to the declared size, came in a simple box without damage, with a bottle, dummy, card. the silicone is dense, but traces of filling are very visible. The mouth is closed and there is no magnet in it, the dummy on the magnet is recommended to buy
He arrived today and i love him. Looks like a real baby , nice weight, cute face and everything , outfit really cute too, but i changed him for now, i am happy i have him , he also arrived earlier, thank you very much
It is accurate, the size is 32cm, for my 7-year-old girl is perfect, she has been excited about how beautiful she is, has some failures in the silicone but due to the price it has they can be passed. I would certainly recommend this store
Identical to the ad. I chose a girl, it came right. We are delighted she is beautiful, great painting. Finish with some details already expected, but nothing that takes away the quality. Very soft silicone, it is a little heavy for a child from 2 to 3 years old. Wonderful, we can buy without fear.
I send fast. Doll as the description says. I opened his mouth to be able to put a pacifier since the one he brings is printed but it doesn't work. It was very good, and it is very easy. Serves you Miniland clothes 30cm. Cool!!
I'm too happy this is beautiful I love it And I do intend to take the next little ones 1 per month I already have 10 but I still have it I love too much Thanks to the store
'Hello. Very well done... color. Stura. Weight .. I am very happy. Thank you.
I really liked the baby it is very cute very soft and soft I recommend that buy for the value it is worth apena purchase it is very beautiful
I got this doll to practice posing for my newborn photography and it’s sufficient. It is exactly as described. The store is also very polite and helpful. Thank you so much! P.s if you are getting this doll for newborn photography keep in mind that it’s just 12inches it’s not so big but it could do serve as a good alternative.
As always, I am satisfied with my purchase. This store has the most beautiful dolls already have a whole collectionIn 3 photos, the doll was also bought from this seller, I like it the most, maybe because my daughter in childhood is very similar and very charismaticVery soft, pleasant to the feeling. Very and highly recommendedThe delivery is also fast about two weeks before the Austria.